Multiple Roles (Ticket Operations & Guest Services)

Location: Oakland, CA

Type: Full Time

Min. Experience: Mid Level

Let’s build a global theater community, together.

We launched in New York City, December 2013, and have quickly grown to a team of 60 full-time employees. We’re seeking highly motivated team members to join us in disrupting an old supply chain model and expand the theatergoing audience. We work with good people. We care about each other. We have a lot of fun.

We started TodayTix to redefine and reintroduce theater, through effortless access to the best shows in any city, insightful guidance to the world of theater, and thoughtful service at each moment along the way. Want to come with?

As a member of the West Coast office, you will initially report to the VP of Account Services and be on the front lines assisting TodayTix guests with all ticketing inquiries, service issues, and a base level of technical support via phone and email correspondence. You will also be responsible for inventory management from online allocations to the purchasing and reconciliation processes.

What you'll be doing:

  • Manage online inventory and procurement.
  • Analyze and oversee databases.
  • Fulfill and confirm orders.
  • Manage a team of 3 remote part time employees responsible for procurement and delivery.
  • Facilitate the execution of the TodayTix lottery program
  • Correspond with external vendors regarding sales reporting.
  • Oversee and reconcile daily credit card expenditures.  
  • Field guest inquiries via phone, email, and in person.
  • Meet pre-determined KPI targets to ensure consistency in service across all North American markets.
  • Represent the TodayTix brand in a professional, courteous manner.
  • Support and contribute to guest loyalty and surprise and delight programs.
  • Collaborate with the Guest Services team to complete projects as needed.

About you:

  • Box office, ticketing, or theatre administration background.
  • Experience with data entry
  • Previous management and customer service experience.
  • Proficiency in Microsoft Office Suite.
  • Excellent oral and written communication skills.
  • Highly organized and attentive to detail.
  • Team player.
  • Proficiency with ServiceCloud by SalesForce is a plus.
  • Open/flexible availability.
  • Multilingual (not required)

How to apply:
Apply via the web form at www.TodayTix.com/jobs.

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