Director of Ticketing Operations

Location: New York, NY

Type: Full Time

Min. Experience: Mid Level

TodayTix is seeking a highly-qualified candidate for the role of Director of Ticketing Operations.

  • Director of Ticketing Operations reports into VP of Account Services and is based in the TodayTix midtown NYC office
  • Responsible for oversight of all ticketing operations and logistics, including allocation and procurement of 1M+ tickets / year 
  • Manages a team of 50 across various US cities, including 8 full time in NYC
  • Oversees the fulfillment process of TodayTix lottery & rush programs  
  • Presents proposals and lead initiatives in effort of maximizing ticket sales 
  • Identifies and institutes practices to increase efficiency
  • Offers sales-related insights and pricing recommendations 
  • Coordinates cash flow needs in conjunction with sales trends/buying behavior
  • Cross departmental collaborator, working closely with Guest Services, Account Services, finance, tech and product teams to execute various projects as pertinent to business development, inventory management and ticket fulfillment.
  • Work schedule: Tuesday – Saturday, 10am-8pm. Holiday and evening work often required.

Required Skills & Experience

At least 3 years’ experience managing a team of 10+

Personality

  • Logic-Oriented
  • Patient
  • Analytical
  • Decisive
  • Remains calm under pressure
  • Approachable
  • Proficient in juggling/context shifting
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