Operations Manager

Location: New York, NY

Department: Operations

Type: Full Time

Min. Experience: Mid Level

Full-Time Operations Manager 

TodayTix is redefining the way in which you see theater. Through effortless access to the best shows, insightful guidance on what’s playing, and thoughtful service at each moment along the way, we help guests discover the best that each city has to offer on a regular basis.

As a member of the New York City Internal Sales Program, you will report to the Director of Operations. Operations Managers are responsible for inventory management from online allocations to the purchasing and reconciliation processes.


  • Manage online inventory and procurement.
  • Analyze and oversee databases.
  • Fulfill and confirm orders.
  • Manage a team of 5-10 part time employees responsible for procurement and delivery.
  • Correspond with external vendors regarding sales reporting.
  • Oversee and reconcile daily cash and credit card expenditures.  
  • Coordinate team schedules to ensure sufficient staffing for each shift.
  • Collaborate in cross-departmental sales initiatives.
  • Other duties as assigned.

Required Qualifications:

  • Box office, ticketing, or theatre administration background.
  • Data entry and/or database management experience.
  • Previous management and customer service experience.
  • Proficiency in Microsoft Office Suite.
  • Excellent oral and written communication skills.
  • Minimum 2 years full time work experience.
  • Highly organized and attentive to detail.
  • Team player.
  • Must be willing to work a non-traditional schedule inclusive of select holidays, weekends and evenings.

Advanced Qualifications:

  • Proficiency with ServiceCloud by SalesForce is a plus.
  • Multilingual.
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